I was told by my Dealership that my brakes were 'dangerously worn' (1-2mm), after a recent service. They quoted me an astronomical price, even after the 20% 'discount'.
Duncan not only quoted me a price over the phone that was $150 less, they inspected the brakes, & found nothing wrong (4-6mm). They could have done the job, and none the wiser, but called to let me know rather than replacing them.
This demonstrates integrity, and honesty, in an industry that often takes advantage of women. I'll definitely be back!
They let me know about some unrelated work the car could use as well (no surprise as it had not been serviced other than oil changes for 25K miles), but they listed them as a suggestion and did not try to oversell me on anything.
The price was very fair and I feel like they were very honest. I trust them enough to go back whenever I have another car problem!
We've been going to Duncan's for years, with all five of our cars, and we've nearly always been pleased. The few times when our troubles weren't solved, Duncan's was generous in giving more time and attention for free to try to remedy the issue.
In fact, there have been times when we've gone to the local rival car mechanics (I won't name them, but they're south down the road a couple blocks from Duncan's), and we've left with even more problems then we brought in, and have had to go to Duncan's to get it re-fixed.
But don't take my word for it: every day we drive past Duncan's, and every day it is bustling with customers, many returning from years of happy service. Clearly all those people enjoy Duncan's' services.